Privacy notice

Last updated: 9 November 2026. This notice explains how Pebble Assist uses personal information. If anything is unclear, email hello@pebbleassist.co.uk.

Who we are

Pebble Assist is run by Predrag Kolarevic, trading as Pebble Assist, East Sussex, United Kingdom. Contact: hello@pebbleassist.co.uk. ICO registration number: [ICO registration number].

1. People who contact us or book a call

When you email us or book a call, we collect your name, email address, business name, town, Google Business Profile link and anything you choose to tell us.

Why: to reply to you, arrange a call and tell you about our service.
Lawful basis: legitimate interests, or taking steps at your request before entering into a contract.
How long: up to 12 months after our last contact if you don't become a client.

2. Our clients

For businesses that use our service, we keep contact and billing details so we can provide the service and invoice for it. Lawful basis: contract and legal obligation (for accounting records, which we keep for 6 years).

3. Our clients' customers

When a business uses Pebble Assist, it shares a small amount of information about its own recent customers so we can send a review request on its behalf: usually a first name, a mobile number or email address, and the date of the job.

For this information, the business is the data controller and Pebble Assist acts as its processor, under a written data processing agreement.
We use it only to send the review request, at most one reminder, and to record opt-outs.
Every message includes a way to opt out. If you opt out, we add your contact detail to a suppression list so you aren't contacted again.
We delete customer details 90 days after the request is sent, or when the business stops using our service, whichever comes first. The suppression list is kept so that opt-outs keep being honoured.
If you received a message and have a question about your data, you can contact the business that served you, or email us and we'll pass it on.

Who we share data with

We never sell personal information. We use a small number of service providers to run the service, for example email (Google Workspace), text messaging (Twilio), spreadsheets and automation (Google Sheets and Make), booking (Google Calendar) and payments (Stripe). Some of these may process data outside the UK, in which case appropriate safeguards (such as the UK International Data Transfer Addendum or an adequacy decision) apply.

Your rights

You can ask to see, correct or delete your information, object to how we use it or ask us to restrict it. Email hello@pebbleassist.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

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